“Implementation of voice-driven automated services in BPS-Sberbank is a milestone for the entire banking industry. Speech technologies is a key growth driver for business in the next two-three years. BSS selected Spitch as the voice tech platform provider as it will deliver serious competitive advantages to the banks implementing it in combination with omni-channel capabilities”

“Spitch is among our most innovative partners helping to develop customer care voice analytics powered by speech technologies and artificial intelligence. This is the right Swiss formula for an efficient omni-channel engagement centre, where customers choose whatever channel suits them best from video and voice to mail and messengers”

«Three years ago, only few believed in the possibility and usefulness of developing AI applications in the Swiss German dialects. Spitch AG in collaboration with the Language and Space Lab at the University of Zurich was able to offer an initial solution in speech processing dealing with multiple dialects in Switzerland. Our work serves now as the basis for the growing research in this direction." said Dr. Tanja Samardžić, group leader at the Language and Space Lab, University of Zurich.

«The cooperation with Spitch has helped us enhance our offer by adding voice to our software. This allows us to deliver a better service in fields where voice is the preferred channel of communication. Also, thanks to Spitch, now we can provide sentiment analysis and biometrics, resulting in an improvement of customer experience. We believe the collaboration between Spitch and axélero will reduce costs and strengthen the services we deliver. We are happy to team up with Spitch to achieve together our purpose»

“ti&m together with Spitch managed to establish excellent synergies in developing voice banking app for one of the major Swiss banks. Our partnership seems to have what it takes to deliver smooth and fulfilling customer journeys, and we understand each other just like our servers do – instantly”

«We are delighted to partner with Spitch, an innovative company that brings speech technologies to a new dimension. Our long standing and comprehensive expertise in developing high-end customer tailored solutions, jointly with state-of-the-art speech technologies will allow us to keep on addressing customer needs that are becoming day after day more demanding. Also thanks to front-runner solutions for sentiment analysis, emotion detection and voice biometrics we can help our clients to better understand and serve their customers. In addition to greatly complementing our solutions, Spitch gives us the accuracy and flexibility that our customer require from us»

“We are delighted of our partnership with Spitch, company we really felt sympathetic with at the first glance” agrees Gianluca Brochiero, Your Voice General Manager. “This will be a crucial step for both of us, which will boost the delivery of highly beneficial cloud-based products and solutions, with a quick and seamless setup and aggressive pricing. Furthermore, we may also integrate with CRM and Digital Payment systems - the latter being in higher and higher request by our customers”