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driven by voice
Your new Contact Centre team members help save costs and increase sales
Improved customer service delivered by Contact Centre automation
Hello, my name is Luka,
how may I help you?
A Call Centre
Virtual Operator
A Call Centre Virtual Operator
Hello, my name is Luka,
how may I help you?
Luka is a dedicated Agent, Personal Advisor, Sales Operator or Soft Collection Specialist supporting call centres in client assistance
  • Automatically process standard queries
  • Deliver new product information and assist selection
  • Authenticate callers and continuously check identities using voice biometrics
  • Assist in managing customer accounts
  • Make automated outbound calls e.g. soft collections, policy renewals etc.
  • Respond to specific customer needs with personalised information
Spitch solutions
Impressive call processing capacity Luka can work in 3000-5000 channels with an intensity of 200-300 calls per second
Automation of routine/standard operations Luka supports the Contact Centre team by routing calls, delivering relevant info during client conversations, performs automated form filling and manages sales operations
Augmented human communication Luka processes routine services faster than a human operator, and can work 24/7/365
Hi, I am Alina.
I know all the best experienced agents at my contact centre
A CALL CENTRE QUALITY ASSURANCE SUPERVISOR
A CALL CENTRE
QUALITY ASSURANCE SUPERVISOR
Hi, I am Alina.
I know all the best experienced agents at my contact centre
Alina helps oversee call centre operators’ work, performs NPS and customer satisfaction measurements, and employs emotion detection and sentiment analytics
  • Continuous, real-time monitoring of calls, providing prompts on engagement and compliance scripts, adherence to standards, client engagement suggestions etc.
  • Constant measurement of customer satisfaction, including emotional response and defined NPS criteria
  • Serving as a quality assurance expert, analysing virtually all the conversations, either in real time or retrospectively, and providing feedback to agents
Spitch solutions
Easy and cost-effective training and domain adaptation Alina can be easily trained to meet specific needs thanks to our Lingware Suite tools for clients and partners. Spitch Lingware Suite allows IT teams to create a truly bespoke solution at minimal cost
Precise natural language understanding and sentiment capture Alina recognizes merit and voice constructive evidence-based critique, analysing potential areas of weakness and delivers strategic improvement advice
Quality assurance analytics, dashboards and feedback Use reports on communication surveillance and security monitoring to deliver focused agent training
Alina is a valuable addition to your team
Hello, my name is David.
I stopped 703 fraud attempts last month
Security
Officer
Security Officer
Hello, my name is David.
I stopped 703 fraud attempts last month
David is responsible for telecommunications security and fraud prevention
  • Voice biometrics deliver customer identification and continuous verification
  • Simultaneous customer experience enhancement and constant security assurance
  • Fraud detection and prevention by blocking known fraudsters’ voice interactions
  • Ensure transactional security, confidentiality and regulatory compliance including MiFID II, GDPR etc.
Spitch solutions
Seamless conversational platform-based approach A virtual team combining diverse AI-driven functions, putting security first
Fraud prevention in real time David utilizes voiceprint databases and fraudster lists of any size to deliver real-time protection and prevention
Machine learning made easy David, Alina and Luka are easily trained by your own IT team, using Spitch Lingware Suite and its online tool set.
Rely on David to protect your customers
A modular AI/NLU-powered solution for contact centres of any size, meeting all key requirements
Comprehensive
Spitch Solution
The Voice of Spitch Customers
  • Swisscom Jakob Hauser Head of Customer Interaction Management Solutions, Digital Enterprise Solutions

    “Spitch is among our most innovative partners helping to develop customer care voice analytics powered by speech technologies and artificial intelligence. This is the right Swiss formula for an efficient omni-channel engagement centre, where customers choose whatever channel suits them best from video and voice to mail and messengers”

  • BSS Georgy Kravchenko General Director

    “Implementation of voice-driven automated services in BPS-Sberbank is a milestone for the entire banking industry. Speech technologies is a key growth driver for business in the next two-three years. BSS selected Spitch as the voice tech platform provider as it will deliver serious competitive advantages to the banks implementing it in combination with omni-channel capabilities”

  • Zurich University Dr. Tanja Samardžić Group leader at the Language and Space Lab

    «Three years ago, only few believed in the possibility and usefulness of developing AI applications in the Swiss German dialects. Spitch AG in collaboration with the Language and Space Lab at the University of Zurich was able to offer an initial solution in speech processing dealing with multiple dialects in Switzerland. Our work serves now as the basis for the growing research in this direction." said Dr. Tanja Samardžić, group leader at the Language and Space Lab, University of Zurich.

  • Axelero Stefano Mancuso Head of 'axélero Next'

    «The cooperation with Spitch has helped us enhance our offer by adding voice to our software. This allows us to deliver a better service in fields where voice is the preferred channel of communication. Also, thanks to Spitch, now we can provide sentiment analysis and biometrics, resulting in an improvement of customer experience. We believe the collaboration between Spitch and axélero will reduce costs and strengthen the services we deliver. We are happy to team up with Spitch to achieve together our purpose»

  • ti&m Daniel Walther Head Sales & Account Management

    “ti&m together with Spitch managed to establish excellent synergies in developing voice banking app for one of the major Swiss banks. Our partnership seems to have what it takes to deliver smooth and fulfilling customer journeys, and we understand each other just like our servers do – instantly”

  • Dotvocal Dr. Enrico Reboscio CEO of ‘Dotvocal’

    «We are delighted to partner with Spitch, an innovative company that brings speech technologies to a new dimension. Our long standing and comprehensive expertise in developing high-end customer tailored solutions, jointly with state-of-the-art speech technologies will allow us to keep on addressing customer needs that are becoming day after day more demanding. Also thanks to front-runner solutions for sentiment analysis, emotion detection and voice biometrics we can help our clients to better understand and serve their customers. In addition to greatly complementing our solutions, Spitch gives us the accuracy and flexibility that our customer require from us»

  • Your Voice Gianluca Brochiero ‘Your Voice’ General Manager

    “We are delighted of our partnership with Spitch, company we really felt sympathetic with at the first glance” agrees Gianluca Brochiero, Your Voice General Manager. “This will be a crucial step for both of us, which will boost the delivery of highly beneficial cloud-based products and solutions, with a quick and seamless setup and aggressive pricing. Furthermore, we may also integrate with CRM and Digital Payment systems - the latter being in higher and higher request by our customers”

    Delivering tangible business benefits

    Spitch provides customers and partners a complete ecosystem of products clustered around a Spitch core and based on Spitch infrastructure being modular, flexible and easily scalable.

    Spitch know enterprise issues inside out and provide fully functional business solutions complete with a comprehensive range of professional services and support.

    Automating business processes for industry use cases based on the Spitch state-of-the-art conversational platform and UIs helps Spitch clients and partners to obtain immediate, measurable business results.

    ROI deliverable
    by our Virtual Team may be calculated
    on the basis of your contact centre parameters and specific requirements
    Want to know how it works
    in your language/country?
    Recognition by market leaders:
    Swisscom
    RegTech100
    OpusResearch
    Accenture
    Fintech Switzerland
    Forrester
    • Swisscom included Spitch AG in its Swiss Artificial Intelligence Startup Map

    • Spitch is recognized as one of the world’s most innovative providers of technology solutions to address regulatory issues

    • Spitch is featured in "Voice Biometrics Intelliview 2017" report by Opus Research as “one of the 19 leading firms”

    • Spitch was referenced as an innovator in the Accenture report on Artificial Intelligence (AI) and its potential for business – “Technology for People: The Era of the Intelligent Enterprise”

    • Spitch has been included in the «BORN IN SWITZERLAND» Swiss Original Fintech Overview Map of companies based in Switzerland, which are focused on disruptive technology or service innovations with a clear focus on AI

    • Forrester has recognised Spitch as a Growth Stage company in the report New Tech: AI-Fueled Speech Analytics Solutions, highlighting the strength of Spitch’s position in the market

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    You can change your mind at any time by contacting Spitch at gdpr@spitch.ch and Spitch will stop communicating with you and delete your data internally. Spitch will treat your personal data and information with respect and in accordance with the applicable legislation. For more information about Spitch privacy policy please visit https://www.spitch.ch/privacy/.

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