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Publications

Dario Colombo 01net.
Spitch è una società svizzera nata tre anni fa a Zurigo, con uffici a Londra e Madrid e ora a Milano, che fa solo tecnologie vocali. Ma le fa con un livello di densità notevole, che si spinge all'identificazione biometrica.
8 Dec 2017
Dario Colombo 01net.
Sara Brunelli Computerworld / CIO
La società svizzera investe sul mercato italiano proponendo soluzioni di riconoscimento vocale basate su tecnologie d’avanguardia e modellate sulle esigenze del cliente
6 Dec 2017
Sara Brunelli Computerworld / CIO
Andrea Turco InsurZine
“Ad oggi le tecnologie vocali all‘avanguardia che permettono alle aziende di identificare, capire e servire i propri clienti in modalità automatica aumentando di conseguenza la customer experience sono davvero poche”
5 Dec 2017
Andrea Turco InsurZine
Daniele Preda TechFromTheNet
Per la prima volta in Italia, Spitch ha presentato le soluzioni di Automatic Speech Recognition, biometria vocale, interfacce vocali e analisi vocale in linguaggio naturale.
4 Dec 2017
Daniele Preda TechFromTheNet
Brian Martin UK & Ireland Regional Director, Spitch
For many businesses in the technology industry, 2018 is the year of the EU General Data Protection Regulation (GDPR). Indeed, many organisations will already be in overdrive to get their business ready for the 25 May deadline.
1 Dec 2017
Brian Martin UK & Ireland Regional Director, Spitch
Brian Martin UK & Ireland Regional Director, Spitch
With the deadline for implementation of MiFID II regulations rapidly approaching, challenges remain that Financial Institutions will need to address to ensure compliance.
30 Nov 2017
Brian Martin UK & Ireland Regional Director, Spitch
Brian Martin UK & Ireland Regional Director, Spitch
To comply with MiFID II, financial institutions should record and monitor all order-related communications across all channels. To ensure compliance an institution should understand which information must be present and monitored together with the scope relevant for each channel.
28 Nov 2017
Brian Martin UK & Ireland Regional Director, Spitch
Brian Martin UK & Ireland Regional Director, Spitch
MiFID II compliance requires that all financial institutions record and archive, for at least five years, all transactions related to the reception, transmission and execution of client orders or when dealing on their own accounts.
21 Nov 2017
Brian Martin UK & Ireland Regional Director, Spitch
Brian Martin UK & Ireland Regional Director, Spitch
With the regulatory reforms, known as MiFID II, coming into force on January 3rd, 2018, all EU financial institutions face the challenge to transform their processes to ensure compliance. MiFID II aims to make European financial markets safer, more efficient and improve transparency.
16 Nov 2017
Brian Martin UK & Ireland Regional Director, Spitch
Alexey Popov CEO at Spitch
Many businesses feel the need to strike the right balance between a reasonably high level of security in accessing customer data, and positive customer experience – an easy, hassle-free access to data and services, which at the same time is perceived as sufficiently secure by customers themselves. Using voice biometrics and other speech technologies is often regarded as the most secure and economically attractive probabilistic authentication procedure, which can also be easily combined with deterministic authentication methods. Crucially, voice biometrics is also the only biometric authentication method that can be used remotely.
8 Nov 2017
Alexey Popov CEO at Spitch
Alexey Popov CEO at Spitch
One of the best scenarios in offering natural language and voice-enabled services is having freedom to construct, tweak, and optimise bespoke products that perfectly meet the needs of one’s business. Achieving the highest possible level of accuracy in speech recognition and voice biometrics is key to ensuring good performance from the start.
31 Oct 2017
Alexey Popov CEO at Spitch
Alexey Popov CEO at Spitch
According to McKinsey’s recent survey  amongst customer-care executives, 57% of them consider call (duration) reduction their number-one priority for the next five years. No alternatives to a human-to-human conversation are strategically feasible, however, unless they offer better customer experience and a quicker path to fulfilment.
18 Sep 2017
Alexey Popov CEO at Spitch
Alexey Popov CEO at Spitch
Longer term projections about the pace of artificial intelligence (AI) development into what some scientists refer to as artificial super intelligence (ASI) belong to the realm of futurology at present. Nobody is quite sure what the future holds given the multitude of almost entirely unpredictable factors shaping human history, including the technological part of it...
20 Jun 2017
Alexey Popov CEO at Spitch
Tripti Tapuriah Modi Senior Consultant, Spitch
Businesses should be ready to embrace data and use analytics tools to enhance their interaction with customers. The banking industry is a good example of how businesses use data from multiple sources to engage with customers.
10 May 2017
Tripti Tapuriah Modi Senior Consultant, Spitch
Tripti Tapuriah Modi Senior Consultant, Spitch
With the availability of instant access to information and increasing usage of social media platforms, human dialogue remains a powerful enabler of customer engagement.
8 May 2017
Tripti Tapuriah Modi Senior Consultant, Spitch
Anton Ivanov Regional Development Director, Spitch
The automated sensitive data redaction software based on speech technologies can help remove confidential information from customer conversation recordings. It has been there for at least a decade, but questions remain as far as its reliability. The key issue is if such solutions can be trusted to ensure full compliance with changing regulations, e.g. the new PCI DSS 3.2, forbidding the storage of Sensitive Authentication Data (SAD) post authorization.
4 May 2017
Anton Ivanov Regional Development Director, Spitch
Anton Ivanov Regional Development Director, Spitch
Over 2600 financial services companies in the UK have cost implications connected with the need to observe PCI DSS, the forthcoming Markets in Financial Instruments Directive second version (MiFID II), and other regulatory provisions. Scanning the horizon for new solutions and disruptive technologies that can make a meaningful contribution to optimizing the compliance costs is, therefore, part of the job description for a fairly large cohort of executives in the financial sector.
3 May 2017
Anton Ivanov Regional Development Director, Spitch
Alexey Popov CEO, Spitch
It is an established fact that there are things artificial intelligence-based applications can do better than humans. Gathering and doing statistical analysis of structured data, and even browsing through the unstructured data, is one area where cognitive systems are hard to compete with. Interpreting analytics is another emerging field, where machine analysis advantages include greater validity and objectivity of results, as well as sheer speed and unrivalled ability to process massive amounts of information.
3 Apr 2017
Alexey Popov CEO, Spitch
Alexey Popov CEO, Spitch
Our vision is to respond effectively to a new reality of communications by providing our clients with customized speech analytics, voice biometrics, and semantic interpretation solutions. Our key differentiators are easy access and fast deployment, as well as the highest level of accuracy. Spitch achieves this by combining unique mathematics, bespoke technology adaptation, and Swiss-made precision work-flow.
17 Mar 2017
Alexey Popov CEO, Spitch
Alexey Popov CEO, Spitch
“The ring, nicknamed "West Africa One," has a dozen members, and they have varying skill levels. If a bank account has a larger credit line, it goes to one particular fraudster who's particularly adept at manipulating call center operators.
15 Mar 2017
Alexey Popov CEO, Spitch

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