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Alexey Popov CEO at Spitch
Longer term projections about the pace of artificial intelligence (AI) development into what some scientists refer to as artificial super intelligence (ASI) belong to the realm of futurology at present. Nobody is quite sure what the future holds given the multitude of almost entirely unpredictable factors shaping human history, including the technological part of it...
20 Jun 2017
Alexey Popov CEO at Spitch
Tripti Tapuriah Modi Senior Consultant, Spitch
Businesses should be ready to embrace data and use analytics tools to enhance their interaction with customers. The banking industry is a good example of how businesses use data from multiple sources to engage with customers.
10 May 2017
Tripti Tapuriah Modi Senior Consultant, Spitch
Tripti Tapuriah Modi Senior Consultant, Spitch
With the availability of instant access to information and increasing usage of social media platforms, human dialogue remains a powerful enabler of customer engagement.
8 May 2017
Tripti Tapuriah Modi Senior Consultant, Spitch
Anton Ivanov Regional Development Director, Spitch
The automated sensitive data redaction software based on speech technologies can help remove confidential information from customer conversation recordings. It has been there for at least a decade, but questions remain as far as its reliability. The key issue is if such solutions can be trusted to ensure full compliance with changing regulations, e.g. the new PCI DSS 3.2, forbidding the storage of Sensitive Authentication Data (SAD) post authorization.
4 May 2017
Anton Ivanov Regional Development Director, Spitch
Anton Ivanov Regional Development Director, Spitch
Over 2600 financial services companies in the UK have cost implications connected with the need to observe PCI DSS, the forthcoming Markets in Financial Instruments Directive second version (MiFID II), and other regulatory provisions. Scanning the horizon for new solutions and disruptive technologies that can make a meaningful contribution to optimizing the compliance costs is, therefore, part of the job description for a fairly large cohort of executives in the financial sector.
3 May 2017
Anton Ivanov Regional Development Director, Spitch
Alexey Popov CEO, Spitch
It is an established fact that there are things artificial intelligence-based applications can do better than humans. Gathering and doing statistical analysis of structured data, and even browsing through the unstructured data, is one area where cognitive systems are hard to compete with. Interpreting analytics is another emerging field, where machine analysis advantages include greater validity and objectivity of results, as well as sheer speed and unrivalled ability to process massive amounts of information.
3 Apr 2017
Alexey Popov CEO, Spitch
Alexey Popov CEO, Spitch
Our vision is to respond effectively to a new reality of communications by providing our clients with customized speech analytics, voice biometrics, and semantic interpretation solutions. Our key differentiators are easy access and fast deployment, as well as the highest level of accuracy. Spitch achieves this by combining unique mathematics, bespoke technology adaptation, and Swiss-made precision work-flow.
17 Mar 2017
Alexey Popov CEO, Spitch
Alexey Popov CEO, Spitch
“The ring, nicknamed "West Africa One," has a dozen members, and they have varying skill levels. If a bank account has a larger credit line, it goes to one particular fraudster who's particularly adept at manipulating call center operators.
15 Mar 2017
Alexey Popov CEO, Spitch
Anton Ivanov Regional Development Director, Spitch
Apparently, banking executives’ DNA, customer relationships legacy, and even banking infrastructure adjusted to the most traditional business models appear to contribute to a sense of complacency as far as finding new customers and keeping the existing ones. Back in 1994, Bill Gates said that although banking is necessary, banks are not. Banks continue to exist, however many of their financial services are undergoing striking transformations...
23 Jan 2017
Anton Ivanov Regional Development Director, Spitch
Tripti Tapuriah Modi Senior Consultant, Spitch
KPMG envisions an “invisible bank” of 2030: “there is no ‘banking app’ – access to money is interwoven with health, time management, leisure and friendship. Banks will be just as invisible, but just as vital, as the manufacturers of 4G base stations are today”.
6 Jan 2017
Tripti Tapuriah Modi Senior Consultant, Spitch
Tripti Tapuriah Modi Senior Consultant, Spitch
People will always needs banking service, but the unsettling realisation that worries many is that it will be an entirely new style of banking. And probably not with high street banks, unfortunately. Standing in the queue at the branch is already history, perhaps, but many other traditional banking rituals are not regarded as fun anymore, and not just by millennials.
4 Jan 2017
Tripti Tapuriah Modi Senior Consultant, Spitch
Tripti Tapuriah Modi Senior Consultant, Spitch
More and more, chatbots are being developed to improve the user experience. Chatbots can automate self-services effectively, but let’s be honest: it’s hardly possible for a chatbot to deliver a smooth customer experience without a finely tuned voice user interface
21 Dec 2016
Tripti Tapuriah Modi Senior Consultant, Spitch
Anton Ivanov Regional Development Director, Spitch
Quality is rather experienced than measured. Getting it right in customer experience improvement has much to do with the rapidly developing speech analytics and voice biometrics technologies.
13 Dec 2016
Anton Ivanov Regional Development Director, Spitch
Anton Ivanov Regional Development Director, Spitch
Dialogue between humans and machines is a reality  of our life at present. But where is it taking us? Will technological developments make robo-advisors and personal assistants assume quasi-human characteristics eventually – from artificial intelligence at its core, to the pleasant voice modulations of a good actress or actor inviting emotional attitudes.
28 Nov 2016
Anton Ivanov Regional Development Director, Spitch
Anton Ivanov Regional Development Director, Spitch
There is a firm belief shared by most customer experience specialists that if there is one thing that will remain unchanged in the foreseeable future regardless of disruptive IT technologies it is human-to-human dialogue to address and resolve complex issues. Human dialogue lies at the heart of customer relationship building simply because no automated self-services can fully replace interactive communication between humans today.
2 Nov 2016
Anton Ivanov Regional Development Director, Spitch
Alexey Popov CEO, Spitch
Zürich – Die Spitch AG mit Sitz in Zürich bringt offiziell eine französische und italienische Version ihrer Sprachanalyse-Lösung auf den Markt. Zusammen mit den schon verfügbaren Versionen für Hochdeutsch und Schwiizerdütsch deckt Spitch nun beinahe das komplette Spektrum der Schweizer Landessprachen ab.
13 Sep 2016
Alexey Popov CEO, Spitch
Martin Podhradsky Country Manager UK & Ireland at Spitch
Uses of speech analytics are maturing and extending far beyond the boundaries of contact centres. According to recent market reviews, the top three business areas of speech analytics are: improving quality of service and operational effectiveness and efficiency, understanding the customer experience/capturing the voice of the customer, and improving sales effectiveness. These areas are indicative of the continued innovation, expansion and adoption of speech analytics.

23 Jun 2016
Martin Podhradsky Country Manager UK & Ireland at Spitch
Martin Podhradsky Country Manager UK & Ireland at Spitch
Historically, recognising the spoken word has been challenging for some businesses and their contact centres. The most advanced vendors can now, however, provide technology that matches business requirements, including accuracy, real-time processing, semantic interpretation, continuous, automatic learning  and others.
13 Jun 2016
Martin Podhradsky Country Manager UK & Ireland at Spitch

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