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Alexey Popov interview: Understanding Customer Voice with Spitch

UC Today attended Call and Contact Centre Expo 2019, one of the UK’s biggest communication and customer experience focused events, to bring you interviews with all the industry’s biggest names.

Presenter Patrick is joined by Alexey Popov, Founder and CEO of Spitch.

Patrick asks Alexey to explain what Spitch offer to the customer contact and contact centre industries. Alexey tells Patrick that Spitch offer a variety of enhancements that can reduce contact centre costs and improve customer experience by leveraging Natural Language Processing as a part of artificial intelligence.

Spitch aim to optimise processes within customer service environments. Removing mundane administration tasks from agents can free them to focus on activities that add more value to their businesses. By using Natural Language Processing and sentiment analysis Spitch allow their customers to understand end customers more completely enabling them to offer enhanced and improved service.

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Presenter Patrick Watson and Alexey Popov from Spitch.

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