«Alesya» Personal Assistant for bank’s clients accurately captures the amount of information comparable to that of an expert human communicator, reducing post-call processing workload for human operators by 40%. “Alesya” is operating 24/7 in omni-channel mode, offering high quality self-services and continuously learning.

Voice-driven SBB app helps enhance customer experience for the National Railway Company of Switzerland renowned for its efficient timetable integration into a wider public transport system. The app understands Swiss German dialects with unmatched accuracy and recognizes over 25000 public transport station names in Switzerland and Germany.

Syntec Ltd is a UK network operator providing a full range of telecom services to clients all over the world The solution is preferred by customers as it allows making card payments securely over the telephone channel with outstanding customer experience. Credit card numbers can be dictated in any way convenient for callers.

Spitch solution allows saving up to 2 minutes of customer verification time during the video banking session thanks to the smart use of voice biometrics. Voiceprints are created during enrolment sessions and subsequent verifications take just 10 seconds. Fully in line with FINMA and BaFin regulations, the solution offers improved security and sizable cost reduction.

Soft Collection Calls by AI-driven Spitch solution Spitch solutions based on AI-powered NLP/NLU technologies helped the bank to make soft collection calls virtually as effective as those performed by expert human communicators. The main purpose of the calls was extracting the promise to pay and maintaining constructive client relationships.