Contact centre audio archives are a great source of knowledge on how to improve sales, customer retention, marketing, etc. Everyone understands the importance of leveraging this body of data, but almost no one has a clear vision of how to get there. We provide the Speech Analytics Dashboard and the agile-based implementation approach designed to continuously improve understanding, drilling down into call centre data. In just 16 weeks the customer gets a complete speech analytics solution, tailored exactly to one's needs.