The Evolution of conversational AI platforms provides new opportunities for digitalisation in contact centres. Smart robots can now handle a much wider range of tasks automatically, including complex natural language dialogues with customers. The key benefits are customer experience improvement and tangible cost reduction
Spitch typically starts off with small incremental steps that lead to tangible benefits. To see how this could work for your business situation, we can calculate ROI together with you as well as map out other cost-benefit advantages, timelines and scenarios. Just leave your contact details and Spitch experts will contact you shortly.
«This really helped many people who couldn’t apply for the travel permit online. They didn’t have to wait on the line when calling an overloaded contact centre. This is a resounding success, which can easily be replicated elsewhere»
Alexey Popov,«We are grateful to our partner for providing its high quality solutions and support so quickly. The voice bot easily handled 25,000 calls and issued 15,000 travel permits per day. This allowed the client to cope with hotline overload peaking during the most difficult period and issue travel permits to all who needed them! After the pandemic, the voice bot will continue to be used to provide consultations via the client’s hotline.»
The project has been managed to come up with a solution to a very pressing issue thanks to the quality of our development tools and a smart combination of the scripts and neurobot
