Event Calendar

2017
29
June
29 June 2017
Event type:
Seminar
Opening:
15:00 am GMT
Location:
Zurich
Organizer:
Spitch, Swisscom, Adcubum, ti&m
Event type: Seminar
Opening: 15:00 am GMT
Location: Zurich
Organizer: Spitch, Swisscom, Adcubum, ti&m

Spitch AG with the support of Swisscom, Adcubum and ti&m held the event «Speech technologies for Insurance: exceptional customer service from the first call»

Speech technologies for Insurance: exceptional customer service from the first call

Spitch AG, the first provider of enterprise-class Natural language Processing (NLP) solutions for the Swiss languages including Swiss German and its many dialects, hosted an event entitled “Speech technologies for Insurance: exceptional customer service from the first call” at The Widder Hotel in Zurich. The event was held with professional support of Swisscom, Adcubum and ti&m and brought together more than 50 experts from leading Swiss and German insurance and IT companies. Based on the feedback forms, many of them are planning to launch projects on integrating speech technologies in the next 3-8 months. We were pleased that an overwhelming majority of the participants rated the event as “excellent”.

«Insurance executives, looking for both quick wins and long-term success, are trying to find ways of reducing costs and increasing customer satisfaction. Improving customer experience for a large number of retail customers and reducing the overhead costs of contact centres makes clear business sense for insurance decision-makers to adopt NLP strategically. Many market leaders are already leveraging NLP, – said Alexey Popov, Spitch CEO during his presentation. Spitch is focusing on NLP technologies ― the future of 24/7 customer service. Spitch’s unique NLP solutions have been adopted by customers and partners in the financial services sector and other industries from CH, EU, USA, UK and CIS».

Interesting presentations were made by Dejan Mastropovic, Management Consultant, Swisscom (You Talk - We Do the Rest), Fredy Stofer, Head Business Development, Adcubum (Customer service with Adcubum SYRIUS, today and in the future), and Daniel Walther, Head Sales and Insurance, ti&m (Innovative damage assessment for Insurance).

Many companies (like SBB, Swiss TXT, Syntec, BPS-Sberbank, Calabrio & Alfa Bank, etc.) are already benefiting from Spitch’s NLP technologies including voice biometrics and speech analytics for customer & agent identification, insurance fraud prevention, data integration from multiple sources to increase staff effectiveness etc. Discover more about use cases for NLP technologies and business approaches from the different speakers’ presentations at the event.


Event materials:
Juerg Schleier
Spitch AG, Country Manager DACH
Opening & Introduction
Alexey Popov
Spitch, CEO
Speech technology: preparing today for tomorrows competition
Dejan Mastrapovic
Swisscom, Management Consultant/ Project Manager
You Talk - We Do the Rest
Fredy Stofer & Team
Adcubum, Head of Business Development
Customer service with Adcubum SYRIUS, today and in the future
Daniel Walther
ti&m, Head Sales and Insurance
Innovative damage assessment for Insurance
Florian Eyben
audEERING, CTO and Founder
We enable machines to listen between the lines
Patrick Cauderlier
Acapela Group, Sales Manager
Speech technologies for Insurance: exceptional customer service from the first call

Download viewers:

For read PDF-documents —
please install Adobe Reader

website in progress