Offene Stellen

• Deployment of our Linux based and applications within customer environments at customer’s premises or hosted in the cloud
• Develop and maintain technical project documentation (HLD / LLD)
• Writing of scripts in Python, JavaScript
• Design of VXML applications
• Writing project specific deployment tests
• 2nd level support interfacing in house R&D, located at the same office in Zurich and offshored in Eastern Europe
• Support integration with IP telephony and other IT Systems i.e. CRMs
• Support customers and partners with testing and installations
• Ensure system stability through technical maintenance and upgrade, bug fixes, improvements
• Incident, problem, change and capacity management for the deployed applications

• 2-5 years or more IT, IVR and PBX VoIP & SIP technical background
• Proven track record in deployment and support work in a customer facing team including integration and consulting on Voice Biometrics and Speech Analytics systems
• Experience using Unix/Linux
• Software development background in Python, JavaScript or another fourth-generation language, ability to design, build and support VXML applications
• Systems administration and partner / customer technical tier 2 support experience
• Excellent experience in how-to integrate ASR into large and global enterprise contact centers.
• Proven track-record in integration of various systems (ASR, TTS, Recording) in enterprise contact centers (Cisco, Genesys, Avaya)
• Good knowledge of various WFO systems (Verint, Zoom, Nice) is an advantage
• Familiarity with cloud platforms and cloud application architecture
• Knowledge of IP Telephony protocols, especially SIP
• Technical part project coordination and consulting skills will help
• Ability to work autonomously in a geographically distributed international team
• Ability and willingness to travel in Switzerland and occasionally Europe
• Self-motivated and able to come up with new ideas
• Fluent in English and/or German (Swiss German), French or Italian are a plus
• Russian, both written and verbal is a strong plus for dev collaboration tasks as part of this role

What can you expect

• Work with an upbeat energetic international team, mainly based in Zurich
• Work in a fast growing and technological forefront segment
• Close collaboration with R&D and Sales
• Career path into a Project Coordinator, Client Support Officer or Technical Consultant

Employment

Full-time, 3-month probation

Location

Only online direct applications accepted

• Listening to English recordings and provide transcriptions.
• Deliver projects within scheduled deadlines.
• Work at home for a minimum of 16 hours per week.

• Candidates must be native speakers of English.
• Comfortable working independently and collaborate remotely.
• Computer literate.
• Must have good listening and spelling skills.

• Listening to Italian recordings and provide transcriptions.
• Deliver projects within scheduled deadlines.
• Work at home for a minimum of 16 hours per week.

• Candidates must be native speakers of Italian.
• Comfortable working independently and collaborate remotely.
• Computer literate.
• Must have good listening and spelling skills.

• Anhören und Annotieren von Audioaufnahmen mit dem firmeneigenen Tool
• Mindestens 16 Stunden Arbeit von zu Hause aus

• Muttersprache Deutsch
• Gute Rechtschreibung
• Grundlegende Computerkenntnisse
• Affinität für eigenständiges Arbeiten und Online-Korrespondenz
• Einhalten vorgegebener Abgabefristen