Offni Stelle

• working with clients and partners as contact reference for all technical aspects of SPitch products and solutions
• elaborating technical and feature requirements of the target use-case with customer/partner for speech-enabled applications
• working with the Sales Managers and the Professional Services team to develop work estimates and High-Level Solution description for tailored speech applications and technology integration based on preliminary requirements
• providing technical content to sales proposals
• product demos support and presentation to customers / partners
• technical support case qualification and providing technical support locally
• assist with Request for Proposal (RFP), Request for Quote, tender responses
• presentation assistance - research customers, track down and document existing systems, organize info etc.
• providing customers with technical training and workshops
• providing feedback to the Product Management and R&D organizations on the technical requirements in the market and application ideas.

• basic knowledge of wide range of PBX systems (Avaya, Genesys, Cisco and other) is a plus
• familiarity with artificial intelligence, natural language processing is a plus
• other European language skills a plus

• a proven track record of relevant industry experience (Speech Technology, Call Centres, Customer Experience)
• at least 3 years of engineering experience and approved certificate with one of top PBXs brands (Avaya, Genesys, Cisco)
• experience using Unix/Linux
• ability to work on system integration requirements
• interest in automated speech recognition applications
• technical management & customer facing experience and skills
• familiarity with web and mobile application technology and architecture (standards, platforms, processes, etc.)
• eager and able to work in a multicultural environment
• very good communicator
• fluency in English (written and spoken)
• a self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision
• ready and able to travel (mostly in Italy, occasionally Europe)

• Finden, identifizieren, entwickeln und gewinnen von Kundengelegenheiten für das Spitch-Lösungsportfolio
• Finden und entwickeln von ISV-Partnerschaften für die Spitch-Produkte
• Das Marktbewusstsein weiter stärken und ausbauen
• Enge Zusammenarbeit mit unserem Solution Delivery Team und unseren Integrationspartnern
• Verträge verhandeln und Vereinbarungen schliessen

• Engagiert und aufgeschlossene Persönlichkeit
• Hervorragende Hör-, Verhandlungs- und Präsentationsfähigkeiten
• Fähigkeit, Kundengelegenheiten von A bis Z zu identifizieren und zu entwickeln
• Fähigkeit den Business-Nutzen aufzuzeigen
• Fähigkeit, auf allen Organisationsebenen glaubwürdig und effektiv zu kommunizieren, präsent zu sein und Einfluss zu nehmen
• Fähigkeit für Diskussionen auf C-Level
• Fähigkeit, Ideen an individuell an Kundenbedürfnisse anzupassen
• Kunden- und vertriebsorientiertes Verhalten
• Fähigkeit, mehrere Kundenprojekte gleichzeitig zu verwalten und dabei die Liebe zum Detail zu wahren
• Starker Geschäftssinn und Fähigkeit, Branchenexpertise zu erlangen
• Fähigkeit, in einem geografisch verteilten internationalen Team zu arbeiten
• Perfektes Deutsch in Wort und Schrift
• Gute Englischkenntnisse in Wort und Schrift
• Französisch ist ein sehr grosses Plus
• Erfahrung im Verkauf von Software und/oder Lösungen

• Deployment of our Linux based and applications within customer environments at customer’s premises or hosted in the cloud
• Develop and maintain technical project documentation (HLD / LLD)
• Writing of scripts in Python
• Writing project specific deployment tests
• Data processing and preparation, jointly with data annotation team members
• 1st and 2nd level support interfacing in house R&D, located at the same office in Zurich
• Support integration with IP telephony and other IT Systems i.e. CRMs
• Support customers and partners with testing and installations
• Ensure system stability through technical maintenance and upgrade, bug fixes, improvements
• Incident, problem, change and capacity management for the deployed applications

• 2-5 years or more IT, IVR and PBX VoIP & SIP technical background
• Proven track record in deployment and support work in a customer facing team
• Experience using Unix/Linux and in programming i.e. python
• Systems administration and partner / customer technical tier 2 support experience
• Fluent in German and English, both written and verbal. French or Italian is a plus
• IVR and Telephony knowledge is an advantage
• Technical part project coordination and consulting skills will help
• Ability to work autonomously in a geographically distributed international team
• Ability and willingness to travel in Switzerland and occasionally Central Europe
• Self-motivated and able to come up with new ideas

What can you expect

• Work with an upbeat energetic international team, mainly based in Zurich
• Work in a fast growing and technological forefront segment
• Close collaboration with R&D and Sales
• Career path into a Project Coordinator, Client Support Officer or Technical Consultant

Employment

Full-time, 3-month probation

Location

Only online direct applications accepted