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Deployment & Support Engineer – Speech Solutions, IPT and Network
Responsibilities
  • Deployment of our Linux based and applications within customer environments at customer’s premises or hosted in the cloud
  • Develop and maintain technical project documentation (HLD / LLD)
  • Writing of scripts in Python, JavaScript
  • Design of VXML applications
  • Writing project specific deployment tests
  • 2nd level support interfacing in house R&D, located at the same office in Zurich and offshored in Eastern Europe
  • Support integration with IP telephony and other IT Systems i.e. CRMs
  • Support customers and partners with testing and installations
  • Ensure system stability through technical maintenance and upgrade, bug fixes, improvements
  • Incident, problem, change and capacity management for the deployed applications
Requirements
  • 2-5 years or more IT, IVR and PBX VoIP & SIP technical background
  • Proven track record in deployment and support work in a customer facing team including integration and consulting on Voice Biometrics and Speech Analytics systems
  • Experience using Unix/Linux
  • Software development background in Python, JavaScript or another fourth-generation language, ability to design, build and support VXML applications
  • Systems administration and partner / customer technical tier 2 support experience
  • Excellent experience in how-to integrate ASR into large and global enterprise contact centers.
  • Proven track-record in integration of various systems (ASR, TTS, Recording) in enterprise contact centers (Cisco, Genesys, Avaya)
  • Good knowledge of various WFO systems (Verint, Zoom, Nice) is an advantage
  • Familiarity with cloud platforms and cloud application architecture
  • Knowledge of IP Telephony protocols, especially SIP
  • Technical part project coordination and consulting skills will help
  • Ability to work autonomously in a geographically distributed international team
  • Ability and willingness to travel in Switzerland and occasionally Europe
  • Self-motivated and able to come up with new ideas
  • Fluent in English and/or German (Swiss German), French or Italian are a plus
  • Russian, both written and verbal is a strong plus for dev collaboration tasks as part of this role

What can you expect

  • Work with an upbeat energetic international team, mainly based in Zurich
  • Work in a fast growing and technological forefront segment
  • Close collaboration with R&D and Sales
  • Career path into a Project Coordinator, Client Support Officer or Technical Consultant

Employment

Full-time, 3-month probation


Location

Zurich
Reporting Reporting to The Head of Professional Services Start date Jan 2021 Notes

Only online direct applications accepted


Spitch AG is looking for annotators of speech
Responsibilities
  • Listening to English recordings and provide transcriptions.
  • Deliver projects within scheduled deadlines.
  • Work at home for a minimum of 16 hours per week.
Requirements
  • Candidates must be native speakers of English.
  • Comfortable working independently and collaborate remotely.
  • Computer literate.
  • Must have good listening and spelling skills.
Spitch AG is looking for annotators of speech
Responsibilities
  • Listening to Italian recordings and provide transcriptions.
  • Deliver projects within scheduled deadlines.
  • Work at home for a minimum of 16 hours per week.
Requirements
  • Candidates must be native speakers of Italian.
  • Comfortable working independently and collaborate remotely.
  • Computer literate.
  • Must have good listening and spelling skills.
May be You?
Spitch AG, ein Schweizer Anbieter von Lösungen in der Automatisierten Spracherkennung (ASR), ist auf der Suche nach Annotatoren für Hochdeutsch. Die Kandidaten verschriftlichen Audioaufnahmen gemäss Instruktionen.
Kurzeinsätze Annotationen Spitch AG
Responsibilities
  • Anhören und Annotieren von Audioaufnahmen mit dem firmeneigenen Tool
  • Mindestens 16 Stunden Arbeit von zu Hause aus
Requirements
  • Muttersprache Deutsch
  • Gute Rechtschreibung
  • Grundlegende Computerkenntnisse
  • Affinität für eigenständiges Arbeiten und Online-Korrespondenz
  • Einhalten vorgegebener Abgabefristen