News


2017
14
June
2017
14
June
SBB Mobile App Timetable understands Swiss-German
SBB Mobile App Timetable understands Swiss-German Spitch, a Swiss company specializing in Speech Analytics and Spoken Language Technologies, announces the successful completion of a project to deliver The SBB Mobile App Timetable, giving users the ability to talk directly to the app in Swiss German (Schwiizerdütsch).
2017
31
May
2017
31
May
Natural Language Processing (NLP) technologies are the future of customer experience
Natural Language Processing (NLP) technologies are the future of customer experience With the support of our partners: Oracle, BSS, ti&m, Xsense – Spitch hosted the event «Speech Technologies: an integrated answer to enhancing customer experience and decreasing operational costs at Westin Palace in Milan on 23 May 2017.
2017
30
May
2017
30
May
Voice solutions: Spitch and Acapela Group join their expertise to create a completely automated Voice-Driven IVR
Voice solutions: Spitch and Acapela Group join their expertise to create a completely automated Voice-Driven IVR Spitch, a Swiss based provider of solutions in Automatic Speech Recognition (ASR), Voice Biometrics, Voice User Interfaces (VUI), and natural language voice data analytics, has concluded a partnership agreement with Acapela Group, a text-to-Speech (TTS) expert.
2017
25
May
2017
25
May
The future is coming by Spitch: An 80% effort reduction and improved accuracy for the production of subtitles from Swiss German to High German
The future is coming by Spitch: An 80% effort reduction and improved accuracy for the production of subtitles from Swiss German to High German The SwissTXT Customer and Partner Event "What's now?" saw Spitch present their fully automated "speech-to-text subtitles" solution.
2017
16
May
2017
16
May
Spitch provides the quickest and easiest way to fulfill regulatory compliance
Spitch provides the quickest and easiest way to fulfill regulatory compliance The growing importance of speech technologies in the Financial Services industry brought together over 40 industry experts from the UK, Switzerland and Italy, among others, to a webinar entitled “The rise and rise of speech analytics: How speech analytics can help deliver meet regulatory requirements” delivered by Spitch in partnership with the British Bankers’ Association (BBA).
2017
11
May
2017
11
May
Spitch AG with the support of Swisscom, Adcubum and ti&m invites you to the event "Speech technologies for Insurance: exceptional customer service from the first call"
Spitch AG with the support of Swisscom, Adcubum and ti&m invites you to the event "Speech technologies for Insurance: exceptional customer service from the first call" Spitch AG, a Swiss-based provider of solutions in Automatic Speech Recognition (ASR), Voice Biometrics, Voice User Interfaces (VUI), and natural language voice data analytics, with the support of Swisscom, Adcubum and ti&m, is glad to invite you to the event “Speech technologies for Insurance: exceptional customer service from the first call” to be held at Widder Hotel in Zurich on 29 June 2017.
2017
28
April
2017
28
April
Spitch invites you to upcoming business webinar "The rise and rise of speech analytics: How speech analytics can help your firm meet its regulatory requirements"
Spitch invites you to upcoming business webinar "The rise and rise of speech analytics: How speech analytics can help your firm meet its regulatory requirements" 11 May 2017 at 10:30am BST (11:30am CET) Spitch in partnership with the BBA will conduct a Business Webinar "The rise and rise of speech analytics: How speech analytics can help your firm meet its regulatory requirements". Following recent feedback and interest, we have pleasure in inviting you to our Business Webinar in cooperation with BBA.
2017
5
April
2017
5
April
Spitch works to continuously improve the skills of its growing international team
Spitch works to continuously improve the skills of its growing international team At the end of March, Spitch conducted a regular team session at its Zurich headquarters. Spitch always pays attention to improving the skills of our growing international team, currently uniting regional UK&I, DACH, and Italy offices.  
2017
4
April
2017
4
April
Spitch invites you to "Speech Technologies: an integrated answer to enhancing customer experience and decreasing operational costs"
Spitch invites you to "Speech Technologies: an integrated answer to enhancing customer experience and decreasing operational costs" Spitch is pleased to host the event "Speech Technologies: an integrated answer to enhancing customer experience and decreasing operational costs", taking place on May 23rd, 2017, at Westin Palace Milano, Piazza della Repubblica 20.
2017
3
April
2017
3
April
Brian Martin joins Spitch team as UK&I Regional Director
Brian Martin joins Spitch team as UK&I Regional Director Spitch is glad to announce that our management team has a new experienced member — Brian Martin, UK&I Regional Director. Brian is responsible for the UK office with a special interest in sales.
2017
27
March
2017
27
March
Spitch was announced by Avaloq as "the most innovative solution of the day!"
Spitch was announced by Avaloq as "the most innovative solution of the day!" Spitch, a Swiss based provider of solutions in Automatic Speech Recognition (ASR), Voice Biometrics, Voice User Interfaces (VUI), and natural language voice data analytics, presented solutions driven by voice for banking at Software Exchange (Client Communication over Digital Channels) Knowledge Group hosted by Avaloq on March 21st.
2017
22
March
2017
22
March
Spitch and audEERING emotion detection solution increases the satisfaction at both ends of the contact centre’s line
Spitch and audEERING emotion detection solution increases the satisfaction at both ends of the contact centre’s line The competence and professionalism of the service agent influences customer satisfaction to a large extent. Spitch together with audEERING integrates novel technologies for the automatic detection of emotions in contact centre environments, which can help to dramatically improve the service quality and the customer satisfaction.
2017
6
March
2017
6
March
Explore Spitch’s solutions driven by voice at Avaloq’s partners event
Explore Spitch’s solutions driven by voice at Avaloq’s partners event Spitch, a Swiss based provider of solutions in Automatic Speech Recognition (ASR), Voice Biometrics, Voice User Interfaces (VUI), and natural language voice data analytics, is glad to announce its participation at «Client Communication over Digital Channels» ― Software Exchange Knowledge Group, hosted by Avaloq on March 21st, 2017.
2017
1
March
2017
1
March
Swiss based, global reach ― Spitch on CCW 2017 in Berlin
Swiss based, global reach ― Spitch on CCW 2017 in Berlin Spitch had the pleasure to welcome several integrators, solution developers, and other partners and enterprise customers at our booth H2B14 at the International Conference and Trade Show on the Customer Service, Communication and Contact Centre Industry to share experiences and discover innovative solutions with Automatic Speech Recognition (ASR), Voice Biometrics, Voice User Interfaces (VUI), and natural language voice data analytics.
2017
14
February
2017
14
February
New Biometric identification solution by Spitch helps contact centres to move towards optimization with a significant business potential
New Biometric identification solution by Spitch helps contact centres to move towards optimization with a significant business potential Spitch, a Swiss based provider of solutions in Automatic Speech Recognition (ASR), Voice Biometrics, Voice User Interfaces (VUI), and natural language voice data analytics, has launched its newest biometric identification solution.
2017
7
February
2017
7
February
Meet Spitch — business benefit voice solutions provider — at CCW 2017 in Berlin
Meet Spitch — business benefit voice solutions provider — at CCW 2017 in Berlin Spitch, a Swiss based provider of solutions in Automatic Speech Recognition (ASR), Voice Biometrics, Voice User Interfaces (VUI), and natural language voice data analytics, is pleased to announce its participation in CCW 2017 — Conference & Trade Show for Customer Service and Contact Centre — at the Estrel Congress Center in Berlin on 21 — 23 February 2017.
2017
31
January
2017
31
January
Spitch presented cutting edge functionality of voice technologies at «ACCELERARE IN CURVA – I Contact Center tra Legal & Social nell’Era del Cloud»
Spitch presented cutting edge functionality of voice technologies at «ACCELERARE IN CURVA – I Contact Center tra Legal & Social nell’Era del Cloud» Spitch had the pleasure and honor of presenting itself at  «ACCELERARE IN CURVA – I Contact Center tra Legal & Social nell’Era del Cloud» in Museo Storico Alfa Romeo, Arese. The event was focused on the changing ecosystem of Contact centres and their interactions with social media and potential Lead Generation opportunities. “Pushing the pedal when on turns” was the slogan of the event and it well represents the current challenges of the call centre world, at a time  when ecommerce seems striving to replace in some way the classic outbound approach. The event gathered around 100 attendees - most of them call centre managers and owners, beyond infrastructure developers and telecommunication services and equipment providers.
2017
30
January
2017
30
January
Survey results indicates that Speaker Identification and Sentiment Analysis are in great demand because of ability to deliver ‘quick wins’ and business value
Survey results indicates that Speaker Identification and Sentiment Analysis are in great demand because of ability to deliver ‘quick wins’ and business value Spitch in partnership with the British Bankers’ Association (the BBA) held a business webinar “Customer Experience for Banks: Can we do better & lower costs by using speech technologies?”. Growing importance of voice technologies in the banking industry around the world gathered together more than one hundred banking industry experts from the UK, Switzerland, Italy, Germany and other European countries.  
2017
27
January
2017
27
January
Spitch presented at Deutsche Telekoms AI Bootcamp as part of their eLiza initiative
Spitch presented at Deutsche Telekoms AI Bootcamp as part of their eLiza initiative On January 18th Spitch presented “Enterprise Speech- and Voice-Recognition” at the AI Bootcamp of Deutsche Telekom at their startup-incubator www.hubraum.com in Berlin; as part of the eLIZA project. More than 100 worldwide AI startup companies were pre-reviewed by the eLIZA team and 12 of the most-promising ones, that are developing solutions in the area of Cognitive Intelligence, Emotional Intelligence, Voice/Speech Recognition and Deep Learning were invited to Berlin.
2016
26
December
2016
26
December
Spitch invites you to our upcoming business webinar «Customer Experience for Banks: Can we do better & lower costs by using speech technologies?»
Spitch invites you to our upcoming business webinar «Customer Experience for Banks: Can we do better & lower costs by using speech technologies?» 24 January 2017 at 11:30 am CET Spitch in partnership with the BBA will conduct a Business Webinar «Customer Experience for Banks: Can we do better & lower costs by using speech technologies?»
2016
19
December
2016
19
December
Spitch AG is looking to hire a Speech Analytics Software Junior Business Development Manager Spitch AG is glad to announce: we are looking to hire a Junior Business Development Manager and provide a very promising working opportunity in the UK and Ireland markets.
2016
15
December
2016
15
December
Spitch AG is looking for a Sales Account Manager for the Insurance and Telco-segment in Switzerland Spitch AG is glad to announce: we are looking for a Sales Account Manager to join our team. The Sales Account Manager will be responsible for identifying and developing opportunities for our speech and voice recognition for the Insurance and Telco-segment in Switzerland. The Sales Account Manager will report to the Country Manager DACH, based in Zurich.
2016
14
December
2016
14
December
Spitch AG is looking for a Sales Account Manager for the German Market Spitch AG is glad to announce: we are looking for a Sales Account Manager to join our team. The Sales Account Manager will be responsible for identifying and developing opportunities for our speech and voice recognition solutions in the German market. The Sales Account Manager will report to the Country Manager DACH, based in Zurich.
2016
1
December
2016
1
December
Rosa Maria Molteni joins the Spitch AG Italian team as Research and Information Support Manager
Rosa Maria Molteni joins the Spitch AG Italian team as Research and Information Support Manager Spitch AG and Regional Director Italy Paolo Munari are glad to announce the arrival of a new experienced member ─ Rosa Maria Molteni, Research and Information Support Manager. Rosa Maria started her professional career in management consulting, after a Degree in Political Sciences with Milan State University. Later on she joined the executive search sector, working on national and international assignments with leading multinational firms, with a specialization on multi-country searches and cultural background. Her latest experience was devoted to the management of a human resources change process within a listed holding company
2016
23
November
2016
23
November
Spitch AG presented at the UBM Top 50 Conference for Customer Service Improvement The team at Spitch UK took part in the UBM TOP 50 Companies for Customer Service Improvement Conference on November 17th 2016, at the UBM UK headquarters in the heart of London. We were invited to showcase Speech Analytics and Voice Biometrics use cases and business value to various senior executives from the Top 50 companies for Customer Service
2016
22
November
2016
22
November
Participants of the «StrategyDays CRM & CallCenter Event in Cologne» expressed an interest in voice technologies provided by Spitch AG Spitch AG experts attended StrategyDays CRM & Call Center organized by Business Factors in Cologne. In general, the development of voice technologies and speech analytics, which are the most promising IT-trends of the coming decade, received positive feedback and attracted a sincere interest among the participants
2016
21
November
2016
21
November
Nikita Yampolski joins the Spitch AG team as Global Development Director
Nikita Yampolski joins the Spitch AG team as Global Development Director Spitch AG is glad to announce a new team member — Nikita Yampolski, Global Development Director. Nikita started his professional career as a Software Engineer, Architect, Product and Project Manager. Over the last two decades Nikita has held engineering and managerial positions in a number of international companies, including unadox, Gemalto, sicap (Swisscom), and Yandex. Nikita holds a Master’s Degree in Computer Science and Software Engineering. To keep his engineering skills up to date Nikita is studying Computer Science courseware at Harvard University
2016
7
November
2016
7
November
Spitch AG serves as Competence partner for StrategyDays CRM & Call Center Spitch AG, an international solutions and professional services provider that develops enterprise class speech analytics technology for business, takes part as a competence partner of Strategydays CRM & Call Center, organized by Business Factors. Strategydays pre-qualifies all participants prior to the event, and people with the same interests are matched and provided with the chance to meet
2016
4
November
2016
4
November
Spitch AG became a Sponsor of Golden Headset Award 2016
Spitch AG became a Sponsor of Golden Headset Award 2016 Spitch AG became a Sponsor of the Golden Headset Award 2016, which is annually awarded in Switzerland for achievements in the development of innovations and technologies for contact centres and implementation of modern contact centre projects
2016
31
October
2016
31
October
Spitch AG at Apps World London
Spitch AG at Apps World London Spitch AG, global provider of solutions based on Automatic Speech Recognition (ASR), Voice User Interfaces (VUI), voice biometrics, and natural language voice data analytics, participated in Apps World London, at the ExCel London on the 19th and 20th of October 2016
2016
28
October
2016
28
October
56.7% of bank representatives identify system output accuracy as the most important feature of a successful voice biometrics system ― survey results from our recent webinar “Customer Experience: How can banks do better?”
56.7% of bank representatives identify system output accuracy as the most important feature of a successful voice biometrics system ― survey results from our recent webinar “Customer Experience: How can banks do better?” Spitch AG in partnership with the British Bankers’ Association (the BBA) held a webinar discussing  “Customer Experience: How can banks do better?”. It is the continuation of a series of events following the resounding success of earlier Spitch and BBA events. Voice technologies have a growing influence on all aspects of the banking industry around the world. The webinar gathered together experts from the UK and Switzerland with an international audience of bankers to share ideas about voice technology user experiences. Today, banks seek to minimize operational costs while offering a higher service level. Voice technologies provide assistance to achieve these objectives.
2016
12
October
2016
12
October
Sascha Andreas Nafz joins the Spitch AG team as Director Professional Services
Sascha Andreas Nafz joins the Spitch AG team as Director Professional Services Spitch AG is glad to announce that our management team has a new experienced member — Sascha Andreas Nafz, Director Professional Services. Sascha started his professional career in Telecommunications in the days when keypads on phones had just about become mainstream with a practical and Professional school exam as a Communications Engineer specialised in Telecommunications at the Industrie und Handelskammer (IHK) in Cologne. From there he started out as a technical engineer and moved across multiple countries and in different roles into product and project management, developing a 20+ year experience track record in the telecoms and IT industry.
2016
10
October
2016
10
October
Spitch AG invites you to visit stand A4 at Apps World London
Spitch AG invites you to visit stand A4 at Apps World London Spitch AG is pleased to announce its participation in Apps World London, at the ExCel London on the 19th and 20th of October 2016. We are looking forward to see App developers and other potential partners at stand A4 to discuss your needs, show you our solutions, and offer our services.
2016
6
October
2016
6
October
Spitch AG voice technologies at Contact Centre Expo 2016 in London
Spitch AG voice technologies at Contact Centre Expo 2016 in London Spitch AG in cooperation with UBM (TOP 50 Companies for Customer Service) presented its voice technologies on Contact Centre Expo London 2016. During the event, experts from Spitch AG made a presentation to a professional audience on how to leverage the advantages of speech analytics for Customer Experience Management and Contact Centre use cases. At the stand, the company's specialists, together with the forum participants discussed their needs and required services.
2016
4
October
2016
4
October
Spitch AG in cooperation with the British Bankers' Association (BBA) is organising a Webinar - Customer Experience: How Banks can do Better?
Spitch AG in cooperation with the British Bankers' Association (BBA) is organising a Webinar - Customer Experience: How Banks can do Better? Spitch AG UK London are at it again, presenting Customer Experience: How Banks can do Better? In partnership with BBA London.
2016
3
October
2016
3
October
Spitch AG voice technologies on Forum Banca 2016 in Milano Spitch AG, an international solutions and professional services provider that develops enterprise class speech analytics technology for business, took part as a Silver Sponsor and Exhibitor in the Forum Banca 2016.  The Forum Banca is a major annual banking event in Italy with over 1200 participants, including all the largest Italian and international banks and key players in the consulting, telecoms, and software industries in Italy. Spitch solutions for banking help reduce call duration, decrease operational costs, and improve user experience.
2016
26
September
2016
26
September
Speech recognition becomes a must have — Spitch AG held a seminar on “Speech Technology Trends — Best Practices and Vision 2020"
Speech recognition becomes a must have — Spitch AG held a seminar on “Speech Technology Trends — Best Practices and Vision 2020" Spitch AG, an international solutions and professional services provider that develops enterprise class speech analytics solutions for business, held a seminar on best practices and prospects for speech technology development through 2020 at the Dolder Grand Hotel (Zurich, Switzerland) on September 22, 2016. More than 80 experts from banks and telecom companies, mostly from Switzerland, participated in the event. Participants learned why speech analytics, voice user interfaces, and voice biometrics already set the tone in interactions with clients.
2016
16
September
2016
16
September
The Spitch AG team is ready to welcome you at their stand at the Contact Centre Expo 2016 in London In cooperation with UBM (TOP 50 Companies for Customer Service) the team at Spitch AG is pleased to announce their participation at the CC Expo in London on the 28th and 29th of September 2016.
2016
13
September
2016
13
September
Spitch AG sponsors FORUM BANCA 2016 in Milan Spitch AG will sponsor FORUM BANCA 2016 by taking part in the conference and exhibition on the 28th of September 2016 in Milan (Italy).
2016
6
September
2016
6
September
Spitch AG receives «swiss made software» status Spitch AG is now a partner of the «swiss made software» label, which aims to promote Swiss values including quality, reliability, and precision in the field of software development.
2016
1
September
2016
1
September
CEO of Spitch AG, Alexey Popov, gave an interview to CMM magazine CEO Spitch AG Alexey Popov talked to CMM magazine about speech recognition for call centers in Switzerland.
2016
31
August
2016
31
August
Paolo Munari joins the Spitch AG team as Regional Director Italy Paolo’s impressive career in the financial service industry and IT companies makes him a particularly suited candidate for establishing Spitch’s presence in the Italian market.
2016
30
August
2016
30
August
Spitch AG opened its new office in Milano
Spitch AG opened its new office in Milano The office is located truly in the heart of Milan facing the famous cathedral (the Duomo) and the main square of the city standing in an area that combines lifestyle and business.
2016
29
August
2016
29
August
Coach powered by Qualtrak and Spitch AG Spitch AG and Qualtrak Solutions Ltd have entered into a strategic partnership that will involve using Spitch’s high quality speech analytics solution together with Qualtrak’s online coaching solution called «Coach». The integrated suite will create a unique solution that will enable supervisors to produce personalized online agent-coaching that is delivered to their agents to undertake during convenient times.
2016
10
August
2016
10
August
Spitch AG became an official member of SwissICT Spitch AG has joined the recognized Swiss association SwissICT which is intended to strengthen the role of Information and Communication Technologies (ICT) in Switzerland.
2016
9
August
2016
9
August
2FA without SMS — Voice Biometrics from Spitch AG will enrich the ti&m security suite NIST (the U. S. National Institute for Standards and Technology) recently announced that SMS isn’t secure any more for 2FA (2 Factor Authentication) — and the potential solution to this problem is to use Spitch‘s Voice Biometrics in the ti&m security suite.
2016
3
August
2016
3
August
Spitch AG invites to the seminar «Speech Technology Trends — Best Practices and Vision 2020»
Spitch AG invites to the seminar «Speech Technology Trends — Best Practices and Vision 2020» Spitch AG, an international solutions and professional services provider that develops enterprise class speech analytics solutions for business, will hold a seminar on best practices and prospects for speech technology development through 2020 at the Dolder Grand Hotel (Zurich, Switzerland) on September 22, 2016.
2016
4
July
2016
4
July
Juerg Schleier joins the Spitch AG team as Country Manager for DACH In Spitch AG, he will be responsible for the growth of the Sales team and will be assigned Country Manager for Switzerland, Germany and Austria (DACH-Region).
2016
30
June
2016
30
June
Spitch AG is Sponsoring Partner for the Golden Headset Award 2016 The best contact centres in Switzerland will be awarded with the Golden Headset Award 2016 on the 3rd of November. Spitch AG will be a sponsoring partner for this prestigious event for the first time.
2016
1
June
2016
1
June
Spitch AG and UBM hold workshop: «Customer Experience Management and Contact Centres ― Speech Analytics Technology Trends ― Best Practices and Vision 2020» Spitch AG, together with UBM, held a workshop titled «Customer Experience Management and Contact Centres — Speech Analytics Technology Trends — Best Practices and Vision 2020», which focused on how speech technologies can help companies improve their customer experience management, as well as support engagement, relationship management, and customer loyalty in a cost-effective manner.
2016
26
May
2016
26
May
Survey results indicate that 54.5% of bank representatives, including those in Switzerland, are actively investigating speech analytics solutions for their businesses Spitch AG, together with the British Banking Association (BBA), conducted a webinar titled: «Customer Experience Management and Speech Analytics — Vision 2020» which discussed the benefits that Spoken Language Technologies (SLT) can bring to the banking sector.
2016
23
May
2016
23
May
Spitch’s interview with finews.ch Alexey Popov, the CEO of Spitch AG, was invited to give an interview to the renowned Swiss financial news portal finews.ch and discussed the current state of speech technologies in Switzerland.
2016
12
May
2016
12
May
Spitch and BBA invite you to a webinar: Customer Experience Management and Speech Analytics — Vision 2020 On May 24, Spitch and the British Banking Association (BBA) invite you to participate in a webinar on the advantages of speech technologies for banking. Speech technologies are beginning to have a significant impact on all kinds of the banking business all over the world. For you to benefit most and to facilitate expertise exchange on this topic with bankers from the UK, Switzerland and the international audience, the webinar will be held in English.
2016
27
April
2016
27
April
Section with voice technology demo video clips on Spitch AG website New section Demo appeared on Spitch company site offering video clips on capabilities of solutions by Spitch AG company, the technologies used, and advantages that these technologies deliver over traditional methods of call processing.
2016
15
March
2016
15
March
BankInno 2016: bankers prefer to use voice technologies in big data analytics, IVR, and biometrics On 9-10 March 2016, Alexey Popov, the CEO of Spitch AG, participated in the bank innovation conference BankInno 2016. Spitch AG was the golden sponsor of the event and presented its state-of-the-art voice technologies at the conference. Key conclusions following the conference: banks are ready to invest in digital channels, are familiar with voice technologies, and intend to use them for big data analytics, IVR, and biometrics.
2016
7
March
2016
7
March
Partner agreement with Tenece Professional Services Limited Spitch AG announces the signing of the partnership agreement with Tenece on 16 February 2016 in Zurich. Tenece Professional Services Limited (Tenece) is a multi-competency enterprise transformation and technology-consulting firm that combines expertise and capabilities across many industries and business functions to deliver superior value to its clients – including the leading banks and telecommunication companies in West Africa.
2016
26
February
2016
26
February
Spitch AG has successfully entered the German market After Spitch AG entered the Swiss market last year the company has now been present with a booth at the Contact Center World (CCW) in Berlin, Germany, from February, 22 to 25, 2016. We are happy to look back to a successful event where we could introduce our solution to the German market.
2016
22
February
2016
22
February
Spitch AG opened its new office in London Spitch AG announces the opening of its new office in London. The office is located in the heart of London, right next to the London Tower Bridge and the London City Hall — offices of London’s mayor, Mr. Boris Johnson.
2016
2
February
2016
2
February
Partner agreement in Africa with Domino Information Company Limited, Lagos Spitch AG announces the signing of the partner agreement in Africa with Domino Information Company Limited, Lagos (DICL). The agreement was signed on the 26th of January, 2016 in London by Spitch AG CEO Alexey Popov and Uzochukwu Nduka, the CEO of DICL.
2016
27
January
2016
27
January
Spitch sets the tone for the Global Summit on Customer Experience Management 2016 On the occasion of the Global Summit on Customer Experience Management in Telecoms 2016 in London, Spitch was pleased to host a roundtable discussion titled Contact Centre 2020: Rise of the Machines. Spitch CEO, Alexey Popov, posed some provocative questions at the outset: “What is the goal of any customer experience executive? Providing a great customer experience that is defined as satisfaction and loyalty. But what is it that makes an experience really great? Accuracy. You know, it is a busy world we are living in. People have many things to do, many places to be, and they want to finish their business quickly. So they really appreciate when you help them doing that and exactly this is what speech technology does – it helps you to help them.”
2016
25
January
2016
25
January
Appointment of two new positions Spitch AG is happy to announce the appointment of two new positions. The company can now count on the extensive experience of Anton Ivanov assigned as Regional Development Director as well as Martin Podhradsky assigned as UK & Ireland Country Manager.
2015
21
December
2015
21
December
Use Cases In order to meet the needs of our prospective customers, we have developed two new use cases for insurance companies and governments.
2015
26
November
2015
26
November
Spitch provides Swiss with the first opportunity to interact with machines by voice in their native languages Finally Swiss citizens may communicate with Smart Devices, Call Centres and other automated services in their mother tongue. Spitch AG, a Swiss based company, is proud to announce today the worlds first solution for Speech Analytics, which processes Swiss German dialects.
2015
20
November
2015
20
November
7th Apps World exhibition On November 19 our CEO Alexey Popov, took part in the 7th Apps World exhibition held in London
2015
12
November
2015
12
November
9th Annual European Private Banking Forum On Novemeber 05-06 our CEO Alexey Popov, took part in the 9th Annual European Private Banking Forum held in Zurich, Switzerland. He discussed the many potential applications of Spitch technologies, and their growing importance for the private banking industry.
2015
1
October
2015
1
October
Live at the Customer Contact Expo
Spitch took part in the Customer Contact Expo at London's Olympia on 01.10.2015 — the key event in the calendar for the industry.
We took the risk to ask the expo visitors to test our speech analytics product in a live demo at our kiosk - and the feedback we received from young start-ups and market leaders alike was overwhelmingly positive.


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