Voice solutions: Spitch and Acapela Group join their expertise to create a completely automated Voice-Driven IVR

2017
30
May
Voice solutions: Spitch and Acapela Group join their expertise to create a completely automated Voice-Driven IVR
30 May 2017
Voice solutions: Spitch and Acapela Group join their expertise to create a completely automated Voice-Driven IVR

Spitch and Acapela Group join their expertise to create a completely automated Voice-Driven IVR

Spitch, a Swiss based provider of solutions in Automatic Speech Recognition (ASR), Voice Biometrics, Voice User Interfaces (VUI), and natural language voice data analytics, has concluded a partnership agreement with Acapela Group, a text-to-Speech (TTS) expert. The partnership between Spitch and Acapela Group allows companies to offer fully-automated Interactive Voice Response (IVR) services for their customers. A pilot test is currently under process for Sberbank, the only Russian bank featuring in the World's Top 50 Biggest Banks. The pilot project is aimed to test the usability of intellectual systems for the complex customer service.

Voice-Driven IVR is an ideal solution for improving customer experience quality, and simultaneously lowering costs by reducing the average call duration. High accuracy and improved issue resolution rates are achieved through the seamless integration of the state-of-the-art speech recognition and semantic interpretation technologies, which facilitate automation of standard business processes.

Acapela text to speech comes in to turn any information into pleasant and highly intelligible audio result, in real time.


About Spitch

Spitch is an established Swiss company with a global perspective specializing in Speech Analytics and Spoken Language Technologies. Spitch is the first provider of enterprise solutions for Swiss German (Schwiizerdütsch) and its many dialects. Alongside high accuracy and rich functionality, Spitch is offering flexible client-centric models of engagement and a bespoke approach. In addition to Switzerland, UK and Italy, Spitch is currently active in the German, U.S., Spanish and Russian markets.

About Acapela Group

Acapela speech solutions allow to turn any information into natural speech files. Acapela Group create voices that read, inform, explain, present, guide, educate, tell stories, help to communicate, alarm, notify, entertain. Text-to-speech solutions that give the say to tiny toys or server farms, AI, screen readers or robots, cars & trains, smartphones, IoT and much more.

Acapela Group innovates to give a voice to All. Its in-house speech technologies and solutions are designed to provide a smart and pleasant spoken audio result.

Lend an ear to more than 100 in 34 languages and accents, or create your own custom voice with Acapela’s bespoke expertise.

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