Natural Language Processing (NLP) technologies are the future of customer experience

2017
31
May
Natural Language Processing (NLP) technologies are the future of customer experience
31 May 2017
Natural Language Processing (NLP) technologies are the future of customer experience

Natural Language Processing (NLP) technologies are the future of customer experience

With the support of our partners: Oracle, BSS, ti&m, Xsense – Spitch hosted the event «Speech Technologies: an integrated answer to enhancing customer experience and decreasing operational costs at Westin Palace in Milan on 23 May 2017. The event brought together more than 50 professionals from banking, insurance, telecoms, contact centres as well as other business sectors.

«Spitch is focusing on the Italian market for speech technologies and sees the high potential and huge opportunities to decrease operational costs and improve user experience in different industries. Our expectations were not in vain and dozens of companies and partners have already chosen Spitch solutions, sharing their successful experiences at the event», – comments Alexey Popov, CEO Spitch.

Alexey Popov told participants how speech technologies help companies win: the leader will be the one who will be the first to implement the solutions based on NLP (Natural Language Processing) technologies. Spitch is well ahead of the competitors; our advantage is a proprietary NLP engine that enables both exceptional customer services and cost saving. Spitch stands ready to demonstrate it in bespoke solutions precisely meeting clients’ needs. In support of these statements the cases of implementing services based on Spitch solutions in BPS-Sberbank, Alfa Bank, Syntec, Calabrio, SwissTXT, etc. were presented.

The event was enriched by inspiring presentations of Leonardo Antonelli (Oracle), Georgy Kravchenko (CEO, BSS), Michele Forte (ti&m), Marco Menichelli (Xsense), Vadim Shchepinov (Product Director, Vice CEO, Spitch), Paolo Munari (Regional Director Italy, Spitch Italy Srl), etc. Find out more about the event in the speaker's presentations and photo gallery.

Spitch showed its disruptive approach, working in a market moving faster and faster, using proprietary technology and achieving visible results – both in terms of accuracy and meeting the clients’ needs and demonstrating clear advantages over the traditional players’ solutions.


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