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News


2016
26
December
2016
26
December
Spitch invites you to our upcoming business webinar «Customer Experience for Banks: Can we do better & lower costs by using speech technologies?»
Spitch invites you to our upcoming business webinar «Customer Experience for Banks: Can we do better & lower costs by using speech technologies?» 24 January 2017 at 11:30 am CET Spitch in partnership with the BBA will conduct a Business Webinar «Customer Experience for Banks: Can we do better & lower costs by using speech technologies?»
2016
19
December
2016
19
December
Spitch AG is looking to hire a Speech Analytics Software Junior Business Development Manager Spitch AG is glad to announce: we are looking to hire a Junior Business Development Manager and provide a very promising working opportunity in the UK and Ireland markets.
2016
15
December
2016
15
December
Spitch AG is looking for a Sales Account Manager for the Insurance and Telco-segment in Switzerland Spitch AG is glad to announce: we are looking for a Sales Account Manager to join our team. The Sales Account Manager will be responsible for identifying and developing opportunities for our speech and voice recognition for the Insurance and Telco-segment in Switzerland. The Sales Account Manager will report to the Country Manager DACH, based in Zurich.
2016
14
December
2016
14
December
Spitch AG is looking for a Sales Account Manager for the German Market Spitch AG is glad to announce: we are looking for a Sales Account Manager to join our team. The Sales Account Manager will be responsible for identifying and developing opportunities for our speech and voice recognition solutions in the German market. The Sales Account Manager will report to the Country Manager DACH, based in Zurich.
2016
1
December
2016
1
December
Rosa Maria Molteni joins the Spitch AG Italian team as Research and Information Support Manager
Rosa Maria Molteni joins the Spitch AG Italian team as Research and Information Support Manager Spitch AG and Regional Director Italy Paolo Munari are glad to announce the arrival of a new experienced member ─ Rosa Maria Molteni, Research and Information Support Manager. Rosa Maria started her professional career in management consulting, after a Degree in Political Sciences with Milan State University. Later on she joined the executive search sector, working on national and international assignments with leading multinational firms, with a specialization on multi-country searches and cultural background. Her latest experience was devoted to the management of a human resources change process within a listed holding company
2016
23
November
2016
23
November
Spitch AG presented at the UBM Top 50 Conference for Customer Service Improvement The team at Spitch UK took part in the UBM TOP 50 Companies for Customer Service Improvement Conference on November 17th 2016, at the UBM UK headquarters in the heart of London. We were invited to showcase Speech Analytics and Voice Biometrics use cases and business value to various senior executives from the Top 50 companies for Customer Service
2016
22
November
2016
22
November
Participants of the «StrategyDays CRM & CallCenter Event in Cologne» expressed an interest in voice technologies provided by Spitch AG Spitch AG experts attended StrategyDays CRM & Call Center organized by Business Factors in Cologne. In general, the development of voice technologies and speech analytics, which are the most promising IT-trends of the coming decade, received positive feedback and attracted a sincere interest among the participants
2016
21
November
2016
21
November
Nikita Yampolski joins the Spitch AG team as Global Development Director
Nikita Yampolski joins the Spitch AG team as Global Development Director Spitch AG is glad to announce a new team member — Nikita Yampolski, Global Development Director. Nikita started his professional career as a Software Engineer, Architect, Product and Project Manager. Over the last two decades Nikita has held engineering and managerial positions in a number of international companies, including unadox, Gemalto, sicap (Swisscom), and Yandex. Nikita holds a Master’s Degree in Computer Science and Software Engineering. To keep his engineering skills up to date Nikita is studying Computer Science courseware at Harvard University
2016
7
November
2016
7
November
Spitch AG serves as Competence partner for StrategyDays CRM & Call Center Spitch AG, an international solutions and professional services provider that develops enterprise class speech analytics technology for business, takes part as a competence partner of Strategydays CRM & Call Center, organized by Business Factors. Strategydays pre-qualifies all participants prior to the event, and people with the same interests are matched and provided with the chance to meet
2016
4
November
2016
4
November
Spitch AG became a Sponsor of Golden Headset Award 2016
Spitch AG became a Sponsor of Golden Headset Award 2016 Spitch AG became a Sponsor of the Golden Headset Award 2016, which is annually awarded in Switzerland for achievements in the development of innovations and technologies for contact centres and implementation of modern contact centre projects
2016
31
October
2016
31
October
Spitch AG at Apps World London
Spitch AG at Apps World London Spitch AG, global provider of solutions based on Automatic Speech Recognition (ASR), Voice User Interfaces (VUI), voice biometrics, and natural language voice data analytics, participated in Apps World London, at the ExCel London on the 19th and 20th of October 2016
2016
28
October
2016
28
October
56.7% of bank representatives identify system output accuracy as the most important feature of a successful voice biometrics system ― survey results from our recent webinar “Customer Experience: How can banks do better?”
56.7% of bank representatives identify system output accuracy as the most important feature of a successful voice biometrics system ― survey results from our recent webinar “Customer Experience: How can banks do better?” Spitch AG in partnership with the British Bankers’ Association (the BBA) held a webinar discussing  “Customer Experience: How can banks do better?”. It is the continuation of a series of events following the resounding success of earlier Spitch and BBA events. Voice technologies have a growing influence on all aspects of the banking industry around the world. The webinar gathered together experts from the UK and Switzerland with an international audience of bankers to share ideas about voice technology user experiences. Today, banks seek to minimize operational costs while offering a higher service level. Voice technologies provide assistance to achieve these objectives.
2016
12
October
2016
12
October
Sascha Andreas Nafz joins the Spitch AG team as Director Professional Services
Sascha Andreas Nafz joins the Spitch AG team as Director Professional Services Spitch AG is glad to announce that our management team has a new experienced member — Sascha Andreas Nafz, Director Professional Services. Sascha started his professional career in Telecommunications in the days when keypads on phones had just about become mainstream with a practical and Professional school exam as a Communications Engineer specialised in Telecommunications at the Industrie und Handelskammer (IHK) in Cologne. From there he started out as a technical engineer and moved across multiple countries and in different roles into product and project management, developing a 20+ year experience track record in the telecoms and IT industry.
2016
10
October
2016
10
October
Spitch AG invites you to visit stand A4 at Apps World London
Spitch AG invites you to visit stand A4 at Apps World London Spitch AG is pleased to announce its participation in Apps World London, at the ExCel London on the 19th and 20th of October 2016. We are looking forward to see App developers and other potential partners at stand A4 to discuss your needs, show you our solutions, and offer our services.
2016
6
October
2016
6
October
Spitch AG voice technologies at Contact Centre Expo 2016 in London
Spitch AG voice technologies at Contact Centre Expo 2016 in London Spitch AG in cooperation with UBM (TOP 50 Companies for Customer Service) presented its voice technologies on Contact Centre Expo London 2016. During the event, experts from Spitch AG made a presentation to a professional audience on how to leverage the advantages of speech analytics for Customer Experience Management and Contact Centre use cases. At the stand, the company's specialists, together with the forum participants discussed their needs and required services.
2016
4
October
2016
4
October
Spitch AG in cooperation with the British Bankers' Association (BBA) is organising a Webinar - Customer Experience: How Banks can do Better?
Spitch AG in cooperation with the British Bankers' Association (BBA) is organising a Webinar - Customer Experience: How Banks can do Better? Spitch AG UK London are at it again, presenting Customer Experience: How Banks can do Better? In partnership with BBA London.
2016
3
October
2016
3
October
Spitch AG voice technologies on Forum Banca 2016 in Milano Spitch AG, an international solutions and professional services provider that develops enterprise class speech analytics technology for business, took part as a Silver Sponsor and Exhibitor in the Forum Banca 2016.  The Forum Banca is a major annual banking event in Italy with over 1200 participants, including all the largest Italian and international banks and key players in the consulting, telecoms, and software industries in Italy. Spitch solutions for banking help reduce call duration, decrease operational costs, and improve user experience.
2016
26
September
2016
26
September
Speech recognition becomes a must have — Spitch AG held a seminar on “Speech Technology Trends — Best Practices and Vision 2020"
Speech recognition becomes a must have — Spitch AG held a seminar on “Speech Technology Trends — Best Practices and Vision 2020" Spitch AG, an international solutions and professional services provider that develops enterprise class speech analytics solutions for business, held a seminar on best practices and prospects for speech technology development through 2020 at the Dolder Grand Hotel (Zurich, Switzerland) on September 22, 2016. More than 80 experts from banks and telecom companies, mostly from Switzerland, participated in the event. Participants learned why speech analytics, voice user interfaces, and voice biometrics already set the tone in interactions with clients.
2016
16
September
2016
16
September
The Spitch AG team is ready to welcome you at their stand at the Contact Centre Expo 2016 in London In cooperation with UBM (TOP 50 Companies for Customer Service) the team at Spitch AG is pleased to announce their participation at the CC Expo in London on the 28th and 29th of September 2016.
2016
13
September
2016
13
September
Spitch AG sponsors FORUM BANCA 2016 in Milan Spitch AG will sponsor FORUM BANCA 2016 by taking part in the conference and exhibition on the 28th of September 2016 in Milan (Italy).
2016
6
September
2016
6
September
Spitch AG receives «swiss made software» status Spitch AG is now a partner of the «swiss made software» label, which aims to promote Swiss values including quality, reliability, and precision in the field of software development.
2016
1
September
2016
1
September
CEO of Spitch AG, Alexey Popov, gave an interview to CMM magazine CEO Spitch AG Alexey Popov talked to CMM magazine about speech recognition for call centers in Switzerland.
2016
31
August
2016
31
August
Paolo Munari joins the Spitch AG team as Regional Director Italy Paolo’s impressive career in the financial service industry and IT companies makes him a particularly suited candidate for establishing Spitch’s presence in the Italian market.
2016
30
August
2016
30
August
Spitch AG opened its new office in Milano
Spitch AG opened its new office in Milano The office is located truly in the heart of Milan facing the famous cathedral (the Duomo) and the main square of the city standing in an area that combines lifestyle and business.
2016
29
August
2016
29
August
Coach powered by Qualtrak and Spitch AG Spitch AG and Qualtrak Solutions Ltd have entered into a strategic partnership that will involve using Spitch’s high quality speech analytics solution together with Qualtrak’s online coaching solution called «Coach». The integrated suite will create a unique solution that will enable supervisors to produce personalized online agent-coaching that is delivered to their agents to undertake during convenient times.
2016
10
August
2016
10
August
Spitch AG became an official member of SwissICT Spitch AG has joined the recognized Swiss association SwissICT which is intended to strengthen the role of Information and Communication Technologies (ICT) in Switzerland.
2016
9
August
2016
9
August
2FA without SMS — Voice Biometrics from Spitch AG will enrich the ti&m security suite NIST (the U. S. National Institute for Standards and Technology) recently announced that SMS isn’t secure any more for 2FA (2 Factor Authentication) — and the potential solution to this problem is to use Spitch‘s Voice Biometrics in the ti&m security suite.
2016
3
August
2016
3
August
Spitch AG invites to the seminar «Speech Technology Trends — Best Practices and Vision 2020»
Spitch AG invites to the seminar «Speech Technology Trends — Best Practices and Vision 2020» Spitch AG, an international solutions and professional services provider that develops enterprise class speech analytics solutions for business, will hold a seminar on best practices and prospects for speech technology development through 2020 at the Dolder Grand Hotel (Zurich, Switzerland) on September 22, 2016.
2016
4
July
2016
4
July
Juerg Schleier joins the Spitch AG team as Country Manager for DACH In Spitch AG, he will be responsible for the growth of the Sales team and will be assigned Country Manager for Switzerland, Germany and Austria (DACH-Region).
2016
30
June
2016
30
June
Spitch AG is Sponsoring Partner for the Golden Headset Award 2016 The best contact centres in Switzerland will be awarded with the Golden Headset Award 2016 on the 3rd of November. Spitch AG will be a sponsoring partner for this prestigious event for the first time.
2016
1
June
2016
1
June
Spitch AG and UBM hold workshop: «Customer Experience Management and Contact Centres ― Speech Analytics Technology Trends ― Best Practices and Vision 2020» Spitch AG, together with UBM, held a workshop titled «Customer Experience Management and Contact Centres — Speech Analytics Technology Trends — Best Practices and Vision 2020», which focused on how speech technologies can help companies improve their customer experience management, as well as support engagement, relationship management, and customer loyalty in a cost-effective manner.
2016
26
May
2016
26
May
Survey results indicate that 54.5% of bank representatives, including those in Switzerland, are actively investigating speech analytics solutions for their businesses Spitch AG, together with the British Banking Association (BBA), conducted a webinar titled: «Customer Experience Management and Speech Analytics — Vision 2020» which discussed the benefits that Spoken Language Technologies (SLT) can bring to the banking sector.
2016
23
May
2016
23
May
Spitch’s interview with finews.ch Alexey Popov, the CEO of Spitch AG, was invited to give an interview to the renowned Swiss financial news portal finews.ch and discussed the current state of speech technologies in Switzerland.
2016
12
May
2016
12
May
Spitch and BBA invite you to a webinar: Customer Experience Management and Speech Analytics — Vision 2020 On May 24, Spitch and the British Banking Association (BBA) invite you to participate in a webinar on the advantages of speech technologies for banking. Speech technologies are beginning to have a significant impact on all kinds of the banking business all over the world. For you to benefit most and to facilitate expertise exchange on this topic with bankers from the UK, Switzerland and the international audience, the webinar will be held in English.
2016
27
April
2016
27
April
Section with voice technology demo video clips on Spitch AG website New section Demo appeared on Spitch company site offering video clips on capabilities of solutions by Spitch AG company, the technologies used, and advantages that these technologies deliver over traditional methods of call processing.
2016
15
March
2016
15
March
BankInno 2016: bankers prefer to use voice technologies in big data analytics, IVR, and biometrics On 9-10 March 2016, Alexey Popov, the CEO of Spitch AG, participated in the bank innovation conference BankInno 2016. Spitch AG was the golden sponsor of the event and presented its state-of-the-art voice technologies at the conference. Key conclusions following the conference: banks are ready to invest in digital channels, are familiar with voice technologies, and intend to use them for big data analytics, IVR, and biometrics.
2016
7
March
2016
7
March
Partner agreement with Tenece Professional Services Limited Spitch AG announces the signing of the partnership agreement with Tenece on 16 February 2016 in Zurich. Tenece Professional Services Limited (Tenece) is a multi-competency enterprise transformation and technology-consulting firm that combines expertise and capabilities across many industries and business functions to deliver superior value to its clients – including the leading banks and telecommunication companies in West Africa.
2016
26
February
2016
26
February
Spitch AG has successfully entered the German market After Spitch AG entered the Swiss market last year the company has now been present with a booth at the Contact Center World (CCW) in Berlin, Germany, from February, 22 to 25, 2016. We are happy to look back to a successful event where we could introduce our solution to the German market.
2016
22
February
2016
22
February
Spitch AG opened its new office in London Spitch AG announces the opening of its new office in London. The office is located in the heart of London, right next to the London Tower Bridge and the London City Hall — offices of London’s mayor, Mr. Boris Johnson.
2016
2
February
2016
2
February
Partner agreement in Africa with Domino Information Company Limited, Lagos Spitch AG announces the signing of the partner agreement in Africa with Domino Information Company Limited, Lagos (DICL). The agreement was signed on the 26th of January, 2016 in London by Spitch AG CEO Alexey Popov and Uzochukwu Nduka, the CEO of DICL.
2016
27
January
2016
27
January
Spitch sets the tone for the Global Summit on Customer Experience Management 2016 On the occasion of the Global Summit on Customer Experience Management in Telecoms 2016 in London, Spitch was pleased to host a roundtable discussion titled Contact Centre 2020: Rise of the Machines. Spitch CEO, Alexey Popov, posed some provocative questions at the outset: “What is the goal of any customer experience executive? Providing a great customer experience that is defined as satisfaction and loyalty. But what is it that makes an experience really great? Accuracy. You know, it is a busy world we are living in. People have many things to do, many places to be, and they want to finish their business quickly. So they really appreciate when you help them doing that and exactly this is what speech technology does – it helps you to help them.”
2016
25
January
2016
25
January
Appointment of two new positions Spitch AG is happy to announce the appointment of two new positions. The company can now count on the extensive experience of Anton Ivanov assigned as Regional Development Director as well as Martin Podhradsky assigned as UK & Ireland Country Manager.

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