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Spitch Webinars for Partners
Agenda

Conversational solutions are increasingly in demand with the market growing at 51% CAGR. The number of providers also grows explosively, and competition is high. However, the vast majority of solutions being offered are hard to evaluate in terms of practical effectiveness – do they match the needs of clients in specific use cases and circumstances? Besides, some solutions require complex integrations and are hard to deploy or modify to adapt them to evolving tasks.

Most companies are not interested in cutting-edge technologies as such. They want their specific needs to be addressed effectively and sustainably. Although companies use the same technology stack, each industry has its own specific business use cases with important peculiarities and technical requirements. When a use case is developed using a modular approach and intuitive development tools, it is easy to replicate the case for another customer with minimum effort.

Join our series of webinars to learn:

  • How a set of unique tools developed by Spitch can help bring to your customers voice-to-voice conversational solutions that are tailored to specific needs in a quick and simple way.
  • How to bring to your clients a comprehensive set of ready-to-use solutions that have already proven effective with industry leaders, both major companies and SMEs.
  • What are the critical lessons from specific industry use cases and implementations.

We will discuss:

  1. The outline of a conversational platform to meet the requirements of a modern contact centre and how to address this most effectively.
  2. Implementing a robotised call centre – the journey right from the initial steps to a fully-fledged solution, showing business value from day one.
  3. How the cost of deployment can be reduced by replicating existing market-specific solutions and what needs to be done to achieve this across different market domains.
  4. Examples of successful use cases.
  5. How a comprehensive and modular solution can boost your sales and ensure sustainable up-sell. Why Spitch is a one-stop shop for a full stack of voice and speech technologies, including speech-to-text, intent and sentiment recognition, speech analytics, voice surveillance, and voice biometrics.

We discussed:

  1. The outline of a conversational platform to meet the requirements of a modern contact centre and how to address this most effectively.
  2. Implementing a robotised call centre – from the initial steps to a fully-fledged solution, showing business value from day one.
  3. How the cost of deployment can be reduced by replicating existing market-specific solutions and what needs to be done to achieve this across different market domains.
  4. Examples of successful use cases.
  5. How a comprehensive and modular solution can boost your sales and ensure sustainable up-sell. Why Spitch is a one-stop shop for a full stack of voice and speech technologies, including speech-to-text, intent and sentiment recognition, speech analytics, voice surveillance, and voice biometrics.

We discussed:

  1. How Spitch tools can make sure you adjust and deploy the conversational solution at the fastest possible pace and start getting business benefits from the start.
  2. What are the critical sticking points in conversational solutions deployment projects.
  3. How to avoid bottlenecks in big data processing for machine learning.

Participants also saw the examples of how Spitch’s own conversational platform and development tools are used to ensure a smooth implementation of voice technologies including ASR, intent and sentiment recognition, speech analytics as well as voice biometrics for customer identification and identity verification.