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Our team of AI-driven specialised virtual assistants helps contact centres to handle a considerably larger number of tasks more effectively. The Virtual Team also helps improve staff efficiency and satisfaction, pursuing their professional growth
Intelligent virtual operator, personal advisor, and sales agent for contact centres in many industries
Luka talks to your customers like a human communication expert precisely recognizing intent and understanding both meaning and sentiments. Luka communicates in omni-channel mode (over the phone, messengers, social networks etc.), and customers may switch between channels continuing the conversation. Luka remembers all the previous communications history and understands dialects, colloquialisms and different professional jargons with bespoke tuning to your business environment
Luka's task is to free up human staff for creative value-adding work by taking care of the routine
  • Answer calls professionally after the first ring-tone and route to the right team/agent, if required
  • Manage content in free speech conversations towards quick and effective resolution based on recognised customer intent
  • Automatically process standard queries
  • Deliver new product information and assist selection
  • Assist in managing customer accounts
  • Make automated outbound calls e.g. soft collections, policy renewals etc.
  • Respond to specific customer needs with personalised information
solution
Impressive call processing capacity

Luka can work 24/7/365 in 5000-10000 channels with an intensity of 200-300 calls per second. Processing countless conversations and massive amounts of speech data, Luka’s AI-driven core becomes more efficient over time, as assisted learning takes place.

Luka can be deployed in cloud and on-premise
A call centre quality assurance supervisor in many industries
Alina helps oversee the work of call centre operators, performs NPS and customer satisfaction measurements, and employs emotion detection and sentiment analytics
Alina's strengths include precise natural language understanding, real-time speech and sentiment analytics, and convenient content management tools/dashboard. Alina recognizes merit and provides constructive evidence-based feedback to agents, including improvement advice
  • Continuous real-time monitoring of communications, adherence to standards and regulatory compliance (including MiFID II and GDPR), provision of customer engagement prompts and suggestions, etc.
  • Constant measurement of customer satisfaction, including emotional response and defined NPS criteria
  • Serving as a quality assurance expert, analyzing virtually all the conversations, either in real time or retrospectively, and providing feedback to agents
solutions
Easy and cost-effective training and domain adaptation

Alina can be easily trained to meet specific needs thanks to our Lingware Suite tools for clients and partners. Spitch Lingware Suite allows IT teams to create a truly bespoke solution at minimal cost

Alina can be deployed in cloud and on-premise
Alina is a valuable addition to your team
Virtual Security Officer in many industries
David is responsible for telecommunications security and fraud prevention
Comprehensive communications security, fraud prevention, authentications, etc. are handled by David in 24/7/365 mode
  • Automatic caller identification and customer identity verification by continuous voice biometrics (text-independent, passive and hybrid modes)
  • Enhanced security combined with customer experience improvement
  • Fraud attempts detection and prevention
  • Transactional security, confidentiality, personal data privacy protection and redaction.
solution
Seamless conversational
platform-based approach

A virtual team combining diverse AI-driven functions, putting security first

David can be deployed in cloud and on-premise
Rely on David to protect your customers
Want to know how it works
in your language/country?
Spitch “naturally speaking” AI-driven robots with omni-channel capabilities:
Smartly and fully automatically solve routine tasks via personalised self-services with the use of voice biometrics
Support human contact centre staff in handling comprehensive tasks with the help of real time speech analytics — taking care of the routine and freeing up human creative potential
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You can change your mind at any time by contacting Spitch at gdpr@spitch.ch and Spitch will stop communicating with you and delete your data internally. Spitch will treat your personal data and information with respect and in accordance with the applicable legislation. For more information about Spitch privacy policy please visit https://www.spitch.ch/privacy/.

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