Open Omnichannel Conversational Platform
A seamlessly integrated set of tools based on microservice architecture, offering exceptional deployment flexibility and multi-team collaboration.
A Highly Flexible Open-Platform Approach
Thanks to the intuitive design and rich features of our pre-built models, as well as included interconnectors and adapters, you can deploy Spitch in a variety of environments – with little to no coding expertise required.
Open-Platform Approach
Support for any large language model (LLM), including Open Source LLMs from Spitch installed on-premises, public services like OpenAl or Amazon Bedrock, and LLMs developed in-house by customer teams.
Balanced AI Solutions
Merges conversational AI with cutting-edge GenAI to support evolving needs. Enables goal-based, utility-based, and learning-based AI agents, for proactive and personalized communications.
Continuous Innovation
For more than ten years, Spitch has continued to advance our proprietary technologies and orchestration platform, including the addition of human-like AI-enabled self-service and personalized support.
Built to Support Team Collaboration – For Everyone
Customer AI Teams
- Choice of base AI models
- Model evaluation and tuning
- Prompt engineering
Customer IT Teams
Greater cross-team alignment around the implementation requirements that matter most to your team.
- Support for AI application scenarios
- Integration with backends
- Information security
Customer Business Teams
- New solution requests
- Solutions KPIs evaluation
- Development proposals
Spitch When You Need Us
- Platform development implementing new cutting-edge technologies
- Product line enhancement
Essential Components. Unlimited Flexibility.
Once embedded into the platform, these technologies become immediately available in all products on the platform without the need to make changes to the business processes and applications that support them.
Products
Virtual Assistant
Replace outdated IVRs and first-line manual work by automating voice and text interactions. Reduce handling time and enhance customer experience across all channels.
Speech Analytics
Support real-time and offline customer behavior analysis and automated compliance, using the power of LLMs.
Voice Biometrics
Enable authentication, continuous verification, and reliable identification and fraud prevention, by comparing live voice with a database of voiceprints in real time.
Chat Platform
Process messages from web chats, mobile apps, social networks, instant messengers, and feedback forms, allowing smooth transfers from the bot to operators.
Agent Assist
Boost productivity by enabling AI-powered recommendations, knowledge provisioning, call summarization, real-time coaching, compliance, and sales enhancement.
Knowledge Agent
Provide employees and customers with on-demand resources, documentation, answers to FAQs, etc. in voice and text dialogs. Supports both bots and agents, even in prompt mode.
Agent Training Simulator
Give agents real-world AI simulations that speed up onboarding time and improve overall job performance.
Intelligent Quality Management
Go from 1% manual call scoring to 100% interaction coverage and balance productivity and compliance like never before.
Components
Conversational Engine & Agentic-AI-Enabled Development Tools
Powering productive, human-like interactions across service channels, thanks to low-code-no-code dialogue flow designer and agentic AI approach.
Fully Functional NLU and GenAI Engine
Our proprietary NLU and GenAI engine combine tools for developing and evaluating classic NLU models as well as fine-tuning, data generation and evaluation framework for LLMs.
Speech Processing
Rely on cutting-edge Automatic Speech Recognition and Speech Biometrics technology to get the most out of your speech solution.
Integration with Communication Channels and Backends
Connect the conversational engine or applications with messaging, email, text, chat, and voice channels, as well as backend systems, such as CRMs, issue trackers, and core business backends.
