Spitch Agent Assist
Elevate Service Quality, Productivity, and Sales with AI-Powered Agent Assist
A complete set of AI-powered tools and real-time functionalities that your contact center agents need to work smarter.
Customers Already Using Spitch Products
Advanced Contact Center AI
AI that Makes Your Agents More Effective
01
Next-Best Action
Put agents one step ahead with real-time process guidance based on the content of every interaction. Includes step-by-step checklists, alongside personalized AI-powered suggestions for what to say, what to do, and which prompts are most likely to solve a problem or sell a solution.
02
Real-Time Knowledge Provisioning
Give agents instant access to the knowledge content most relevant to their case. Using powerful AI, Agent Assist proactively recommends the solutions that will resolve problems faster, significantly reducing the time agents spend searching for answers.
03
Call Summary
Deliver real-time summaries of every conversation to help them further reduce handling time. After every case, Agent Assist delivers automatic summarizations for storage in the CRM or ticketing system for future reference.
04
Real-Time Coaching
Put agents one step ahead with real-time process guidance based on the content of every interaction. Includes step-by-step checklists, alongside personalized AI-powered suggestions for what to say, what to do, and which prompts are most likely to solve a problem or sell a solution.
Get new hires up to speed in less time, while reducing agent attrition. Give every agent what they need to elevate service quality, including real-time coaching, recommended phrases (and phrases to avoid), and live transcription.
05
Real-Time Compliance
The combination of next-best action and real-time knowledge delivery ensures that your agents stick to the script when it comes to compliance-related topics.
Boost agent productivity. Enhance customer satisfaction. Increase sales.
Benefits of Spitch Agent Assist
Productive Agents. Happy Customers.
Agent Assist improves first call resolution, average handling time, and agent productivity, while reducing operational costs throughout the contact center. With the help of real-time suggestions, your agents can identify sales opportunities during customer interactions, too.
Reduce Average Handling Time (AHT)
by identifying customer intent automatically and summarizing the interaction for storage in the CRM.
Ensure Compliance
by pushing real-time script notifications to agents and redacting Personal Identifiable Information (PII), where required.
Improve Service Quality
across contact channels by providing real-time coaching and knowledge suggestions during each interaction.
Boost Sales
by spotting cross-sell and up-sell opportunities with personalized next-best actions delivered as real-time suggestions.
Technology
Powered by Award-Winning Spitch Technology
